Health IT and the 2009 Stimulus Package

A Health IT TAG (Technology Association of Georgia) event was held on Thursday March 12th 7:30am until 9am and was well worth the $20 admission price.  A panel of experts provided insight into the stimulus and issues associated with Health IT. On the previous day (March 11th) I also attended a private lecture by a top Georgia Tech professor on the topic of Health care, Health IT, and specifically electronic medical records. These two meetings were both revelations to me that drove home the urgency of why we have to gain control over health care costs in the US and why it has to happen right now and the role played by health IT in our health care system.

Highlights of the two meetings include:
Health care costs have been rising much faster than inflation. Today they cost 2.5 trillion and by 2015 will cost 4 trillion, which is the entire GDP of Japan. The US pays far more for health care per person than any other industrial country and yet by all measures we are ranked between 23 and 30 in terms of outcome and quality. So we spend more and get less. Our system of health care can best be described as a complex adaptive system where the various agents attempt to optimize benefits for themselves often at odds with the other agents in the system. In other words nobody is in charge.
While cost of administration is 30% in private health care insurers it is only 3% in medicare and even less in the Veterans Administration hospital system.
Today the US government pays around 47% of health care in America and if you crank in tax breaks enjoyed by companies for paying private insurance premiums the government portion is even higher.
Life expectancy is governed 40% by behavior (smoking, diet, exercise), 30% by genetics, 20% by environment, and 10% by health care delivery. Since the 1970′s when life expectancy increased dramatically from 1900 until the mid 1970′s average life expectancy has not increased significantly in spite of the inventions of modern medical technologies during this period.
44,000 to 98,000 Americans die every year from preventable medical mistakes in hospitals.
Medical knowledge doubles every eight years and there is no requirement for doctors to “keep up” even if it were possible to do so.
The chance of a doctor prescribing the “best” treatment is 50% and in chronic care only 25% of patients are on the right treatment.
75% of all health care is to treat chronic disease and 90% of medicare cost is treating chronic disease. Half of all chronic disease is preventable.
Evidence based practice (EBP) promotes the collection, interpretation, and integration of valid, important and applicable patient-reported, clinician-observed, and research-derived evidence. The best available evidence, moderated by patient circumstances and preferences, is applied to improve the quality of clinical judgments and facilitate cost-effective care.
EBP represents a solution to the problem of prescribing wrong or less than optimal treatment for chronic illness, and provides a scientific basis for ordering tests…versus ordering tests just to save doctor time or as a defense against malpractice.
The only way to achieve EBP is through the use of electronic medical records. Without electronic records the data to support EBP simply does not exist.
It is this relationship between EBP, EMRs, and the subsequent improvement to diagnosis and treatment that was my ephiney during these two meetings. Now it all makes sense…the promanent role of Health IT particulary electronic medical records in the stimulus package.
In other countries with far better healthcare at far lower cost than the USA, penetration of EMR systems is nearly 100% among physicians of all practice sizes.
Healthcare is literally going to eat our economy if we don’t do something to stop it beginning right now, today. Healthcare is the biggest threat to our economic well being in this century. And all evidence points to electroic medical records as a major piece of the solution.

CloudForce Tour

Salesforce held the first 2009 CloudForce seminar in Atlanta at the Intercontential Hotel Buckhead on March 5th from 2:30 until 5pm with a reception from 5 until 6. I always enjoy catching up on the latest salesforce features and success stories as I’m a big admirer of Salesforce as an early entry into cloud computing and the success they have had. At this event I didn’t really hear alot of new information. It was more of a refresher to remind Atlanta customers and potential customers of the value and opportunities available from the Salesforce platform. I get very excited about Force.com as a development platform along with appexchange to provide an easy vehicle for commericalizing applications.

I do wish Force.com would reduce their monthly subscription fee to be more in line with other cloud application development platforms. But as always I get fired up hearing about the success of force.com from customers…who represent very large as well as very small companies. Which points to a major characteristic and advantage of cloud computing…the smallest company has access to the exact same technologies that are available to the very largest companies for creating innovation and value.

As usual the reception from 5 to 6 was fantastic with free beer and wine and hot h’ordeurves. I love Salesforce receptions.  

Six Predictions for 2009

(1) Tight budgets in the ressession will accelerate the adoption of Cloud computing

Cloud computing, which is arguably the biggest paradigm shift in IT since the PC, came crashing onto the radar screen of the business world in 2008. Led by market leader Amazon Web Services several large technology companies started offering cloud computing services in 2008…Google App Engine in the middle of the year and Microsoft Azure services coming online towards the end of year.  Intuit’s Quickbase has been around for several years and in 2008 began gaining real traction in Fortune 500 departments tired of waiting in the IT backlog line.  Many small companies offering cloud services rose to prominence including Zoho, DabbleDB, Mozy, Salesforce/Force, Ning, Wetpaint, and Rightscale just to name a few. In 2008 Cloud computing user groups started popping up in major cities around the world. In 2009 the state of our economy will further drive the need to cut IT costs of maintenance which is often over 80% of the entire IT budget and focus more dollars on applying technology to adding innovation and improving cash flow.  Businesses are going to find that adopting the cloud computing model will not only reduce maintenance but also speed up delivery of solutions. Small companies that have run their business primarily using a combination of Quickbooks and Excel spreadsheets will began to discover cloud applications in 2009 and adopt them at a rapid pace due to their ease of use and lack of requirements for IT support.
(2) Twitter usage will explode to 50 million accounts
Twitter is going main stream in 2009. Twitter is just too cool, useful, powerful, and common sense. Everybody using Twitter knows this. Twitter went from near zero to 5 million in 2008. In 2009 it will easily go to 50 million. Companies will hire people to monitor twitter for tweets on their brand and make appropriate responses. The number of 3rd party apps for Twitter exploded in 2008 and will continue doing so in 2009.
(3) The reduced value of email will finally become apparent to corporate leadership
As new social networking tools for communication and collaboration like Twitter, Facebook, Google Sites, Blogger, Wordpad, and Google Talk are brought through the back door of enterprises by employees who use these tools at home the need for email and even more importantly the time for traditional email will continue to decline. In my own experience most of my emails now are spam and ham anyway while my best most relevant communications more often occur inside social networking environments. I predict that in 2009 management at many enterprises will finally “get it” and maybe some will even form a strategy for “official” adoption of all the great new tools that are available above and beyond email.
(4) Trust will be the new “control”
If you make the decision to make the leap to cloud computing then you are giving up “control” for “trust.” You are making a decision to trust the vendor of cloud computing services to safeguard your data, not to sell your data to a 3rd party, and to assist you if there is a problem. If you want control, then you need to setup your application 100% behind your own firewall on your own server and managed with your own staff. You will pay for the server hardware, staff salaries, and training for staff so they know how to maintain the technologies. And you will count on your staff to know more than the best organized hackers in the world to secure your network. I think more people will choose “trust” over “control” in 2009. It’s a trend that the under 25 crowd has already adopted completely.
(5) “Do it” yourself IT
In the past IT solutions required installing applications on servers or mainframes that were controled by the IT department. Units within a corporation requested projects which had to be approved in the budget and then put onto the IT group’s project backlog list where they remained sometimes for months if not years. Nowadays cloud computing enables solutions to be created that run outside of the control and even beyond the eyesight of traditional IT. And since many cloud apps are free they can even be created and maintained outside the traditional budgeting process as well. Suddenly without warning you have a business unit using a system making them more efficient and effective where IT and the management approval chain had nothing to do with approval or development. This is one of the most disruptive shifts I have seen in my 25 years working as an IT professional in large organizations. Many IT groups simply don’t get what’s happening (many are in denial) as they grow ever more marginalized as the systems they are responsible for maintaining grow less important to the business.
(6) Virtual Worlds will continue to expand and proliferate
Virtual worlds are here to stay and will continue to grow in 2009. Second Life for example grew by 61% in 2008. As virtual worlds continue expanding from the 3 Cs (communication, collaboration and commerce) to more advanced rapid prototyping, simulation, education, and data visualization they will continue to attract increasing numbers of education and training professionals, medical professionals, scientists, and engineers.

Turning IT into a service organization

IT departments have historically seen themselves as the guardians of the computer network and the protectors of the company’s data and technology assets. In relation to users, IT has often believed that the primary mission is to protect them and the network from themselves. This approach has been called “playing god on the network” or ”culture of no” philosophy and while it may have served a purpose in the past, nowadays more forward thinking IT organizations have began to realize that they need to fundamentally change their approach. The best IT leaders are turning their departments into service organizations that are focused on using technology as a business enabler, super-serving and partnering with end users, and educating users about new technology as it emerges onto the business landscape.

The State of Python

Python Atlanta (PyAtl) got off to a great start in 2009 with their January meeting. Steve Holden, chairman of the Python Software Foundationand the author of the book “Python Web Programming“, gave an informative and entertaining talk on the state of the Python community along with some good insight into the workings and objectives of the PSF. As an amusing sidenote Steve mentioned the reason he’s in Atlanta this week teaching a workshop on Microsoft Sharepoint.  Another great presentation was given by Chris Johnson,  owner of Atlanta business ifPeople, on the Plone content-managment system. Plone is a python based CMS built on top of the Zope application server. As usual the pyatl meeting started at 7:30pm and was over by around 9:30pm. The meeting is held in a convenient venue the GTRI Food Processing Technology building on the edge of the Georgia Tech campus.

Discovering eDiscovery

Yesterday I attended a 1/2 day seminar on a new subject for me called eDiscovery. The event was located in the Westen Peachtree Plaza in downtown Atlanta. The speaker was Randy Kahn, an author and consultant specializing in legal and compliance issues of information technology. It wasn’t a fun event but I did learn a couple of things in this area. Probably the most important was that unless you are a brokerage company then you have no legal requirement to retain email records of employees….which was news to me. Legal problems around email can arise if a lawsuit is filed against your company and past emails exist either in backups or retention systems. Lawyers can request access to those emails and if the old emails are subsequently deleted in the normal course of backup cycling for example the company can be charged with destruction of evidence.  So the key points here are that the emails EXIST and a lawsuit has started. If the emails don’t exist then there’s not a problem. Of course the company may loose a case where the emails would have provided evidence in it’s favor. But my point is the IT manager isn’t legally responsible for emails that have been deleted in the normal course of doing business. Good to know. Another thing I learned is it’s important for a company to have a record retention policy in place the defines what kind of documents (contracts for example) will be retained for how long and making sure employees have read the policy. And finally one thing Mr Kahn stressed over and over so I think we all got it was that record retention is NOT backups…which is how most companies handle record retention. Hopefully I won’t ever have to be involved in eDiscovery, which is going back through electronic records to recover information that pertains to a lawsuit. If I do then I hope my company employs a real record retention system versus relying on backup tapes. Next subject!  

New Bizspark program offers free Microsoft software to startups

If you are a new (less than three years old) startup or entrepreneur developing a software product there is a new program available from Microsoft you should know about. The program, called Bizspark, is designed to accelerate the success of early stage Startups by providing fast and easy access to current full-featured Microsoft development tools and productions licenses of server products, with no upfront costs and minimal requirements.

If you join the Bizspark program you will be provided with a MSDN Premiere license which gives you access to all of Microsoft development products including Visual Studio 2008 Team edition and production licenses for Windows Server 2003/2008, SQL Server 2005, Sharepoint Portal Server, and Biztalk server.
In order to be accepted into the Bizspark program you must be sponsored by a Microsoft Network Partner.  Last week I applied and was approved on behalf of my department at Georgia Tech to be a network partner for companies located in Georgia.  So if you are interested in participating in Bizspark send me an email or leave a comment (make sure you provide an email so I can contact you).

Jive Software seminar on social media strategy

Today I attend the Jive seminar on social media strategy and thought I would try blogging live during the event…taking notes directly into my blog just to see how well the approach works.
First the seminar  is packed with around 60 attendees. Just about every seat is taken so they managed a pretty good turnout for the event. The venue is Twelve Hotel on West Peachtree beside the Civic Center Marta station…a nice botique hotel that provides free wifi in the meeting rooms for a change. I’m so tired of those big downtown Atlanta hotels that do not provide free wifi. One observation…people are dressed very “upscale” compared to the typical IT event I’m used to attending. Not sure what this means just an observation. Also there are as many women attending as men…another difference from the typical IT event. Social media is not like traditional IT maybe?
The presentation is being led by Barry Tallis. Starting off with a hilarious video of a couple spliting up because they don’t communiate one on one but instead the guy uses traditional marketing communication channels like a web site and brochure.  Barry says social media is about taking your normal everyday social interactions and putting them online. He isn’t talking specifically about Jive Software but instead is keeping the disucssion focused on how to build a social media strategy for your organization…off to a great start.
I like the idea that people find your site via searches on content that is generated in conversations. It’s all about the content and specifically content generated by site members NOT by the corporate marketing department.
Here’s one excellent reason to encourage your site visitor to become site members…survey shows members purchase twice as often and 5X more than the average visitor. So you want to turn those visitors into members ASAP.
I like the case studies portion of the seminar especially when Premier Global Services discussed issues around creation of their new social media community, PGiConnect. Their biggest challenge is one I am faced with often, asking internal staff to began posting community content to the site. They gave a number of useful tips on how to get internal staff engaged such as using rewards based profiling with expertise searching. Results so far are the staff is posting and are even somewhat competitive about posting…who has highest number of posts for example. One of the major concerns they had to overcome was “we’re gonna let people drive up and have conversations with us without controls” which is a major concern I hear from people considering implementing a social media site. The answer to the question, Why launch PGiConnect? is that it’s going to make it easier for customers to do business with us. Something every business or government agency would aspire to I’m guessing. The biggest risk is “what if they don’t show up?” (customers that is).
One thing they did to help insure success is creation of an editorial calendar and tying mbo’s to the internal core team with expectations for contributing content. They also identified other sites where core team members are expected to contribute content with expectations that these external sites will link back to pgiconnect.
Some tips for success are (1) If operations becomes the primary creator of content then subtantial training is needed.  (2) If someone starts a discussion it is really important to engage that person to reward them.  (3) Mandated usage by internal staff and also rewarded them for using the site.
One benefit discovered by internal staff is it allows them to speak directly with tech staff of customers thus bypassing marketing. How do you get non tech people to engage? By understanding your core business and putting the community right in the middle of the process stream. Have a very specific set of goals when you build your community. And you may have multiple communities.
Have a content plan…decide how to keep content coming in. When asking what and why are we building the first question is “what’s in it for them (the customer)?” Why would they come and why would they come back? 2nd question and focus is on the type of visitor…are they technology or business types for example. What activities are they doing or expected to do? Which demographic is most willing to create content and share?
There are five approaches to engaging the community. One approach is to sit back and lisetn. Another approach is where you are involved in the discussion. Third is energizing where you proactively push info to the community. 4th is where you provide learning and support. Last approach is embracing where you ask the question “what do you want us to do for you?”
Last thing to think about is the technology. What characteristics are most valuable in helping you achieve your goals and plans.
Different types of communities are Loyalty, Enthusiast, Innovation, and Partner.
Plan user workflows. People need to understand what to do and where to go. Make sure it’s clear and simple.  If a person comes in and they don’t know what to do then they are gone. You need a content programming schedule. Create Polls maybe every day or week.  Other good ideas include tech talk,  seeding the conversations, and establishment of a 3rd party blog.

Plan the lifecycle of a successful community by opening a step at a time to establish a certain tone and foundation up front.  You want people to understand the personality. Know that you will have peaks and valleys. Target the right people at the right time and constantly promote. Know that your community is going to evolve.
Evangelist, manager, moderator are the three key roles necessary to create a successful community. Evangelist represents to internal members…creates a governance model for communities within the organization. Communication manager is inward facing into the community…keeps track of pulse of the community…knows what’s going on. Moderator polices, removes inappropriate content, and contacts internal staff to respond to posts. The moderator should monitor content daily.
Finally you want employees to be visible and real to the community with real names and faces.

Google Docs Rock

I’ve always been something of a power user of Microsoft Office ever since the release of version 1.0 back in 1993. But more and more nowadays I find myself creating google docs instead. I find the convenience and simple design along with the ease of sharing a document  with anybody either in private or public mode just too compelling to resist. The biggest complaint I hear about google docs (especially from Microsoft folks) is they lack the rich feature sets and sophistication of Office documents, which is very true. My take on that argument is that like most people I rarely use the more sophisticated features found in Excel or Word or Powerpoint.  In fact studies have shown the majority of people use Excel to create lists of “things” which they can then sort and/or add up. And I don’t know about you but I’m completely turned off whenever I see a powerpoint presentation designed to overwhelm with attempts to impress by overdosing on all the advanced features.  I read somewhere that “Simple is the new sophisticated” and google docs certainly fit this description. But the real power of google docs lies in the ability to easily share them with others. You can invite others to work on a document with you…even have multiple people updating the same document simultaneously (each persons updates appear in a different color). Documents can be shared privately so login is required to view…or publicly with a URL that opens the document for anybody without a requirement to log in.

The biggest advantage of docs for me is being able to access them from any computer. I’m so tired of being tied to one particular computer just because Outlook is installed on it or having to physically move office documents from one computer to another via email or flash drive whenever I know I’m going to need them someplace else. This is probably the main reason I’m loving google docs so much now.

So basically with docs you can create spreadsheets, documents, presentations, and forms that are used to collect data into spreadsheets. You can also organize docs into folders.
A major concern of some is being able to access docs while offline. For me this isn’t an issue as I am never off line unless my internet connection is down…which has become so rare for me I can’t even recall the last time it happened. But some people might want to access a presentation at a meeting without a connection or maybe update a document while on a plane.
Google answered this issue with Gears, a technology that installs onto your local computer and allows access to docs while you are disconnected from the Internet.
One more major feature I want to mention before I close is that docs can read and save as MS office documents. You can upload a Word document for example and it converts to a google document. You can also save a google document as a Word document or as a pdf.
Did I mention that Google docs are completely free? And you get several gig of free storage in which to store them?
Check out docs for yourself at http://docs.google.com

Web Master Jam Session 2008

Had a great time at Web Master Jam Session - a two day conference held this year in Atlanta on Oct 3-4. This was my first time attending this conference and I would definitely repeat.


Speakers all seemed to be professional web developers and designers who were good at providing insights into issues and techniques for building world class professional web sites.

Some of the sessions I attended were

There was a general session “Web site smackdown” where a panel of experts criquited submitted websites. Another general session was really interesting as Mike Culver, web services evangelist at Amazon Web Services, spoke about Amazon Mechanical Turk.

The venue for the conference was pretty cool…a place I haven’t been in Atlanta called the Loudermilk Center located on Courtland near the Georgia State campus.

One of the best outcomes of the conference for me was starting to follow many of the speakers now on twitter so every day I’m picking up new tips and tricks from this group…kind of like the gift that keeps on giving.

Since the main sponsor, Coffee Cup Software, has moved their headquarters from Dallas to Atlanta the conference will probably be held in Atlanta next year I’m guessing. Hope I get to attend.