I’m having a problem. I keep running into people who just don’t have time to adopt new technology innovations like social media. I recall years past when I was selling the idea of preventative maintenance systems to plant maintenance managers. Often they would listen to my pitch then say something like, “Well that all sounds good except I’m just too busy putting out fires every day to find time for implementing a PM system.” I can’t count how often I’ve heard those words. To their way of thinking it was simply a catch 22 situation where there’s no time to prevent future fires while today’s fires are burning. But then sometimes I would come across a plant maintenance manager who whole heartily adopted a PM strategy and system. Faced with the same daily fires they somehow found the time and energy to adopt the new technology and often came out looking like heroes as a result. I have often asked these “hero” maintenance managers how they found the time to adopt and implement PM and the answer I heard most often was “I didn’t have the time NOT to adopt a PM program.” How can this completely opposite viewpoint be explained? And it’s not that the managers who couldn’t imagine having time to adopt new ways of working and managing were lazy. Most were very hard working and put in far more than 40 hours each week just trying to keep their heads above water. I can understand why the idea of piling something else onto their plate seemed insane from that perspective. But then how to explain the maintenance managers who had the opposite view, successfully adopted the new PM system and revolutionized how their organization operated?
IT departments have historically seen themselves as the guardians of the computer network and the protectors of the company’s data and technology assets. In relation to users, IT has often believed that the primary mission is to protect them and the network from themselves. This approach has been called “playing god on the network” or “culture of no” philosophy and while it may have served a purpose in the past, nowadays more forward thinking IT organizations have began to realize that they need to fundamentally change their approach. The best IT leaders are turning their departments into service organizations that are focused on using technology as a business enabler, super-serving and partnering with end users, and educating users about new technology as it emerges onto the business landscape.